Deezer is undeniably one of the biggest music streaming services in the world. Still, not everyone is happy with the service and they decide to leave for one reason or the other.
Are you one of the folks wondering how to cancel Deezer? You’re in the right place!
We’ll cover the fastest ways to cancel your Deezer subscription on desktop and mobile devices, discuss a few common issues you might stumble upon, and even lay out a few alternatives. Let’s go!
- How Do I Cancel Deezer: TL;DR Answer
- How to Cancel Deezer on Desktop or Laptop
- How to Cancel Deezer Subscription on App
- Why Are People Leaving Deezer?
- Best Deezer Alternatives
- Common Issues When Cancelling Deezer Subscription
- How to Reactivate a Deezer Account After Canceling
- Summary
How Can I Cancel My Deezer Account: TL;DR Answer
The fastest way to cancel your Deezer subscription is to click on your profile avatar (top-right corner), then go to “Manage my subscription” (you’ll need to tap “Account management” first if you’re in the app), and then “Cancel subscription”. You will then need to answer a few questions about leaving and click “Cancel subscription” three more times.
How Do You Cancel Deezer on Desktop or Laptop
Canceling Deezer on a desktop or laptop device is easy. It requires a few clicks to find the first Cancel button, and then you’ll have to click a Cancel button three more times, basically. This is how it’s done, both on Windows and Apple devices.
- 1. Open the Deezer home page.
- 2. Click your profile avatar in the top-right corner.
- 3. Click on “Manage my subscription”.
- 4. Click “Cancel subscription” in the lower part of the menu.
- 5. Deezer will ask you to confirm your decision. Click “Continue with cancellation”.
- 6. Answer why you’re leaving Deezer and how likely you are to return. Then click “Continue with cancellation”.
- 7. Select which platform you’ll use for music listening now, and click “Continue with cancellation”.
- 8. A message confirming your cancellation will pop up; you will also receive an email confirmation. And that’s a wrap!
How to Cancel Deezer Subscription on App
The second way to cancel Deezer is to use the app – if you downloaded one, of course. The steps are very similar to doing it from the Deezer site. Check it out below.
- 1. Open the Deezer app.
- 2. Tap your profile avatar in the upper right corner.
- 3. Tap “Account management”.
- 4. Tap “Manage my subscription”.
- 5. Tap “Cancel subscription”.
- 6. Tap “Continue with cancellation”.
- 7. Answer why you’re leaving and how likely you are to return, and tap “Continue with cancellation”.
- 8. Select which platform you will use for listening to music now, and tap “Continue with cancellation” again.
- 9. Deezer will confirm your cancellation and send you an email. That’s all!
Why Are People Leaving Deezer?
People don’t cancel their streaming service subscriptions out of the blue. There always has to be a reason, often around subscription prices and errors. Let’s briefly discuss what is driving people to cancel Deezer.
- • Lackluster Desktop and Web App Support: Some users are frustrated with the Deezer desktop app’s lack of functionality compared to its mobile version, particularly the absence of gapless playback. The web app also falls short when it comes to offering a smooth user experience, requiring constant browser activity or suboptimal installation as a separate app.
- • Underdeveloped Features: While Deezer introduces various innovative features like Shaker and music import, some users have pointed out that they lack depth. Issues like inaccurate music imports contribute to user dissatisfaction.
- • Issues Discovery and Recommendation Engine: Deezer’s music discovery and recommendation capabilities are criticized for lacking coherence and relevance. Users encounter bizarre and unrelated track sequences in their playlists, indicating a mismatch between user preferences and the algorithm’s suggestions.
- • Technical Problems and Increased Subscription Cost: Increasing occurrences of errors such as the “MS0610 error” on the browser player, coupled with a recent price hike and unpopular design updates, have caused user frustration.
Best Deezer Alternatives: 5 Picks
The first thing you should do after deciding to cancel Deezer is to use Tune My Music to transfer your playlists to the next streaming service you will be using. But before you do that, you need to find that Deezer alternative to suit you best, right? Here are our 5 picks.
- • Spotify (Best for Discovering New Music): Spotify is your musical oracle, serving up playlists that seem to read your mind. With its ability to introduce you to your next favorite song or artist, it’s like having a best friend who knows your music taste better than you do. Read more in our Spotify vs. Deezer comparison.
- • Tidal (Best for High-Fidelity Sound and Artist Support): Tidal hits the sweet spot for audiophiles and musicians alike. Offering lossless audio and doling out more generous artist payouts, it’s the streaming service with a heart (and an ear) for quality. Continue to our Deezer vs. Tidal in-depth comparison.
- • Apple Music (Best for Exclusive Content and Integrated Experience): Beyond just syncing seamlessly with your Apple universe, Apple Music is the backstage pass to exclusive tracks, interviews, and live shows. More info in our Deezer vs. Apple Music comparison article.
- • Qobuz (Best for Audiophile-Quality Music): For those who don’t just listen but also want to understand, Qobuz offers stellar sound quality and a treasure trove of liner notes and articles. It’s the connoisseur’s choice for depth in both audio and insight.
- • Amazon Music HD: Best for Affordable High-Definition Streaming): Amazon Music HD brings high-definition sound to the mainstream, offering a vast library of Ultra HD tracks without asking you to break the bank. Perfect for audiophiles on a budget who still crave quality.
Common Issues When Cancelling Deezer Subscription + Troubleshooting
Sometimes, canceling Deezer might not be a smooth ride. Below are some of the common issues users have dealt with when going through the cancellation process.
- • Error Message “Subscription Not Found”: When trying to cancel Deezer, you might receive an error indicating that your subscription cannot be found. This usually happens if you’re logged into a different account than the one with the subscription. Double-check you’re logged into the correct account. If you have multiple email addresses, try logging in with an alternative email.
- • Automatic Renewal Despite Cancellation: You canceled your Deezer subscription but then noticed you’ve been charged again. Make sure you cancel at least 48 hours before the renewal date to avoid automatic billing for the next cycle. If you’ve been charged post-cancellation, contact Deezer support with your cancellation confirmation and payment details for further assistance.
- • Cancellation Option Greyed Out or Unavailable: This often occurs if you’ve subscribed through a third party (App Store, Google Play, etc.). For these cases, you must cancel directly through the third party’s subscription management system, not Deezer’s platform.
- • “MS0610 Error” or Similar Browser Player Issues: The Deezer MS0610 Error code generally indicates a browser-specific issue. Ensure your browser is up-to-date, clear your cache and cookies, or switch to another browser to attempt the cancellation again.
How to Reactivate a Deezer Account After Canceling
Much like with any subscription-based service, restarting your Deezer subscription is easier than canceling it. Anyhow, this is how it’s done.
- 1. Open Deezer.
- 2. Click on your profile avatar in the top-right corner.
- 3. Click “Manage my subscription”.
- 4. Click “Restart my subscription”.
- 5. Your subscription will be instantly renewed the moment you click the button.
- 6. If you used another streaming service in the meantime and changed your setlists, use TuneMyMusic to sync and move your playlists.
How to Cancel a Deezer Account: Summary
That’s all for today. For most users, canceling Deezer is easy. It’s a bit annoying that you have to click a cancel button four times, but the process is still straightforward and the cancel buttons are easy to find every time, which you can’t say about every streaming service.
Again, the fastest way to cancel Deezer is to click your profile avatar in the top-right corner, go to “Manage my subscription”, and click the cancel button.
We hope you got the info you were looking for; feel free to read more stuff in our How To section if you want to learn more practical stuff. Stay safe and enjoy the music!